Between February 10-12, CAPS assisted the Armenian Hotel Association to implement a training course in Stepanavan for several newly established hotels, operating B&Bs and students from the local hospitality college. The course had 3 separate modules - General Management, Front Desk Management and Housekeeping Management. Fifteen participants attended the training course.
The purpose of the course was to help hotel managers gain up-to-date knowledge and skills on hotel operations and staff management, and be able to further train their line level staff. This is expected to result in an improvement in the quality of customer service within the hotels, and increase the number of guests who would choose to stay in Stepanavan.
The course was also supported by Association of Decines-Stepanavan, represented by Mr. Mikael Jimenes, who currently provides consulting support to Stepanavan Municipality on the establishment of an Information Center. The Association covered 50% of participation costs and provided the venue and refreshments to all participants during all three days.
The course participants were visited by the Mayor of Stepanavan City, Mr. Sargis Gharakeshishyan, who presented the Municipality program for tourism development in Stepanavan, Municipality efforts in attracting potential investors to do business in Stepanavan, and expressed his interest in public-private cooperation for tourism development programs in Stepanavan. The Mayor’s visit became an important step in the establishment of public-private partnerships to support the development of this industry in Stepanavan.
The training was delivered by Mrs. Gohar Araratyan, Certified Hospitality Trainer, who received her qualifications from the Educational Institute of the American Hotel and Lodging Association thanks to CAPS support. CAPS assistance to AHA included the preparation of Certified Hospitality Trainers and Certified Hospitality Supervisors, who later delivered training courses and workshops to over 70 mid-level managers from various hotels and restaurants throughout Armenia. These mid-level managers then went on to train a further 600 hospitality workers.
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